Guest Relations for patients with supplementary health insurance
We solve your non-medical concerns during your child's stay as an inpatient in an uncomplicated manner.
Our offer
As parents of patients with supplementary health insurance, you will be looked after personally by our Guest Relations team:
Before hospitalization
We will contact you by telephone one day before your child is admitted as an inpatient, inform you of the time of admission and answer any questions you may have.
If the admission is on a Monday or after a public holiday, we will call you on the previous working day.
On the day of admission
Priority admission: We will meet you at reception, help you with the admission formalities and accompany you and your child to the ward.
We take care of your concerns
During your inpatient stay, we are at your disposal from Monday to Friday between 8.00 am and 5.00 pm.
We will be happy to help you organize accommodation near the hospital. If you wish, we can reserve a quiet place for you to work.
Please do not hesitate to contact us if you would like to organize something special for your child or if you have any other problems.
We will continue to be there for you after your child's stay.
Manuela
Colbath
